contentSlug

type

ContentSlug_ContentQuery

slug

ContentPageContentQuery

content

trendingContent

query ContentSlug_ContentQuery(
  $contentSlug: String!
  $type: [ContentType!]
) {
  ...ContentPageContentQuery_13QmVO
}

fragment CompanyDetails_Content on Content {
  __isContent: __typename
  companies {
    name
    description
    pageUrl
    id
  }
}

fragment CompanyTagList on Company {
  pageUrl
  name
  viewerIsFollowing
}

fragment ContentBasicInfo on Content {
  __isContent: __typename
  id
  type
  title
  lang
  companies {
    ...CompanyTagList
    id
  }
  ...PublishingDetails
  ...Reactions
}

fragment ContentMetadata on Content {
  __isContent: __typename
  type
  title
  lang
  pageUrl
  alternatePageUrls: translations {
    __typename
    pageUrl
    lang
  }
  imgUrl
  description
  ... on Video {
    liveTime
    videoUrl
  }
  ... on Webcast {
    liveTime
    videoUrl
  }
}

fragment ContentPageContentQuery_13QmVO on Query {
  content(slug: $contentSlug, type: $type) {
    __typename
    id
    type
    title
    isPremium
    lang
    htmlBody
    companies {
      forum {
        latestPosts {
          ...ForumPosts
        }
      }
      defaultInstrument {
        isin
        id
      }
      id
    }
    slug
    ... on CompanyReport {
      reportUrl
    }
    ... on ThirdPartyCompanyReport {
      reportUrl
    }
    ... on StockExchangeRelease {
      reportUrl
    }
    ...ContentBasicInfo
    ...ContentMetadata
    ...PriceAndRecommendation_Content
    ...CompanyDetails_Content
    ...ReportLink_Content
    ...KeyFigures_Content
  }
  ...TrendingContent_1jQ2Cn
}

fragment ForumPosts on ForumPost {
  text
  likesCount
  url
  author
  postedAt
  authorImgUrl
}

fragment KeyFigures_Content on Content {
  __isContent: __typename
  companies {
    defaultInstrument {
      estimateData {
        modelType
        reportingCurrency
      }
      snapshot {
        transaction {
          date
          actualized {
            year
            quarter
            revenue
            revenueGrowth
            ebitAdjusted
            ebitReported
            ebitda
            enterpriseValue
            epsAdjusted
            dividend
            dividendYield
            sharePrice
          }
          estimates {
            year
            quarter
            revenue
            revenueGrowth
            ebitAdjusted
            ebitReported
            ebitda
            enterpriseValue
            epsAdjusted
            dividend
            dividendYield
            sharePrice
          }
        }
      }
      id
    }
    id
  }
}

fragment PriceAndRecommendation_Content on Content {
  __isContent: __typename
  createdAt
  companies {
    id
    name
    viewerIsFollowing
    defaultInstrument {
      snapshot {
        priceData {
          date
          lastPrice
          tradeCurrency
        }
        transaction {
          date
          recommendation
          targetPrice
        }
        prevTransaction {
          recommendation
        }
      }
      id
    }
  }
}

fragment PublishingDetails on Content {
  __isContent: __typename
  createdAt
  publishers {
    name
    imgUrl
  }
  authors {
    __typename
    id
    name
    slug
    imgUrl
    jobTitle
  }
  ... on Video {
    liveTime
  }
  ... on Webcast {
    liveTime
  }
}

fragment Reactions on Content {
  __isContent: __typename
  id
  reactionGroups {
    reactionType
    reactionsCount
    viewerReacted
  }
}

fragment ReportLink_Content on Content {
  __isContent: __typename
  type
  isPremium
  ... on CompanyReport {
    reportUrl
  }
  ... on ThirdPartyCompanyReport {
    reportUrl
  }
  ... on StockExchangeRelease {
    reportUrl
  }
}

fragment TrendingContent_1jQ2Cn on Query {
  trendingContent(type: ARTICLE) {
    __typename
    id
    title
    lang
    pageUrl
    createdAt
    type
    imgUrl
    companies {
      squareLogoUrl
      id
    }
    authors {
      __typename
      imgUrl
      id
    }
    publishers {
      imgUrl
    }
  }
}


__typename

title

isPremium

lang

htmlBody

companies

createdAt

publishers

authors

reactionGroups

pageUrl

translations

imgUrl

description

LeadDesk operates in the IT sector. The company is a technical developer of software solutions that are further used for the analysis and processing of customers' sales and support functions. The largest presence is in the Nordic market, where customers consist of small and medium-sized corporate customers. The head office is located in Helsinki.

LeadDesk has taken clear steps to improve its profitability, even though this has had a short-term impact on revenue. The company has exited less profitable customer relationships and shifted its growth focus more strongly toward Continental Europe, where the cloud-based customer service software market is expanding. Despite the slower growth, profitability has strengthened, and we expect this trend to continue. Acquisitions, such as the purchase of the eDialog business, support the company’s strategy and have the potential to generate value with minimal cost. Valuation still appears attractive, although there are some uncertainties around growth. What are your thoughts on the company’s future outlook?

LeadDesk publicerar sin bokslutsrapport på torsdag, och förväntningarna är en måttlig omsättningstillväxt samt förbättrad lönsamhet. Utmaningar på den nordiska marknaden har bromsat tillväxten, men bolaget satsar nu mer på Centraleuropa. Lönsamheten stöds av kostnadskontroll och förvärvet av Zisson, som stärker kassaflödet. Tillväxten förväntas accelerera under 2025, och särskilt AI-driven automation kan påverka marknadsläget. Den kommande rapporten väntas ge mer insikt i framtidsutsikter och strategiska prioriteringar.

Lite funderingar.  Framtiden för contact center-lösningar är i förändring. Kundinteraktion moderniseras ständigt, och AI-lösningar öppnar upp nya möjligheter. Många aktörer uppdaterar gamla system istället för att skapa helt nya arbetssätt, vilket väcker frågan: finns det långsiktig efterfrågan på traditionella contact center-modeller? Stora AI- och teknikföretags omfattande lösningar kan tränga ut mindre aktörer om de inte lyckas utveckla verkligt innovativa och heltäckande tjänster. Branschen förändras snabbt, men på många sätt känns den fortfarande något gammaldags. Konkurrensen hårdnar, och mindre företag måste hitta sitt unika sätt att hålla sig relevanta i utvecklingen.

Mikael Maijala interviewed analyst Antti Luiro about LeadDesk. As the Nordic market has matured, LeadDesk has sought growth in Continental Europe and been active in acquisitions. The company’s transformation into a profit and cash flow machine strengthens with the latest Zisson acquisition. Analyst Antti Luiro tells more about LeadDesk’s situation and discusses the outlook.                   Inderes              LeadDesk: Transformation into a cash flow machine - Inderes    Time: 2025-01-10 11:22 As the Nordic market has matured, LeadDesk has sought growth in Continental Europe and been active in acquisitions. The company’s transformation into a profit and cash flow machine strengthens with the latest Zisson...                             Content: 00:00 Intro  00:19 Business areas  02:11 High margin business  03:21 The Nordic countries and Continental Europe as key markets  05:10 Competitive field and LeadDesk’s competitive advantages  09:37 Inorganic vs. organic growth  11:13 Cash flow machine and capital allocation  12:31 Recommendation and valuation

Here is a very comprehensive, truly easy-to-read overview of a highly attractive company… LeadDesk.  (I own shares in this company! ) In recent years, LeadDesk’s growth has suffered from the maturing of the Nordic market and the economic downturn, as growth investments have geared more toward the growth markets of Continental Europe. The company has also managed to keep up with the AI transformation in its market. With the Zissonacquisition in December, the earnings potential will begin to surface and the earnings-based valuation (EV/EBITA 2025-26: 13-9x) starts to offer stronger share price drivers. We raise our target price to EUR 8.5 (was EUR 8.0) and recommendation to Buy (was Accumulate).                   Inderes              LeadDesk Extensive Report: Good old cash flow as a share price driver - Inderes    In recent years, LeadDesk’s growth has suffered from the maturing of the Nordic market and the economic downturn, as growth investments have geared more toward the growth markets of Continental Europe. The company has also managed to keep up with the...

LeadDesk köper Zisson och stärker sin marknadsposition i Norden  LeadDesk har köpt det norska contact center-programvaruföretaget Zisson som en del av sin tillväxtstrategi på den europeiska CCaaS-marknaden. Genom affären blir Norge LeadDesks största marknadsområde. Företagsköpet stärker LeadDesks team, kundbas och tekniska kompetens, särskilt inom hälso- och sjukvården samt den offentliga sektorn. Det skuldfria priset för affären är 10 miljoner euro, och transaktionen förväntas slutföras i februari 2025.                   Inderes              LeadDesk acquires Zisson to solidify its position as a top provider of...    LeadDesk Plc, Press Release, 19.12.2024 at 14.45 EET.LeadDesk acquires Zisson to solidify its position as a top provider of contact center solutions in EuropeInsider information until 19 December...

LeadDesk announced the sale of its minority stake in Profinder to Ilkka Oyj for EUR 2.5 million, significantly exceeding its balance sheet valuation (EUR 0.9 million). The transaction strengthens LeadDesk’s net cash position and increases the share value by approximately EUR 0.4 per share. The price paid for Profinder, EV/Revenue 3x, is notably higher than LeadDesk’s own valuation. The deal does not affect the company’s positive outlook, and LeadDesk is now fully divested from the target group data business.

LeadDesk

LeadDesk Plc Press release 8 November 2024 at 13.05 pm. An unofficial translation of the Company release published on 8 November 2024 at 13.00 pm. In case the document differs from the original...

LeadDesk Plc Press release 8 November 2024 at 13.05 pm. An unofficial translation of the Company release published on 8 November 2024 at 13.00 pm. In case the document differs from the original, the Finnish version prevails.Management team changes in LeadDesk PlcLeadDesk Plc's CFO and Management Team Member Kaisa Rönkkö has resigned to pursue new opportunities outside LeadDesk. She will continue in her role until March 7, 2025. The company has initiated the process of appointing her successor and will announce the new appointment as soon as the selection is made.“I would like to thank Kaisa for her significant contributions to the development of LeadDesk. Under her leadership, the finance function has supported our strategy to replicate our success in the Nordics in Continental Europe. We wish her success in her future endeavors,” says LeadDesk’s CEO, Olli Nokso-Koivisto.“I am grateful for the opportunity to be part of LeadDesk’s growth story. I am particularly proud of having developed the company’s financial processes to be more efficient and transparent, and I believe these improvements will strengthen the company’s growth and long-term development. It has been a pleasure to contribute to LeadDesk’s profitable growth together with a skilled and dedicated team. I move on to new challenges inspired and wish LeadDesk continued success in the future,” says Kaisa Rönkkö.More informationOlli Nokso-Koivisto, CEO, LeadDesk Plc+358 44 066 5765olli.nokso-koivisto@leaddesk.comCertified advisor:Oaklins Finland Oy, tel. +358 9 6129 670LeadDesk Plc in briefLeadDesk is a leading European provider of cloud-based contact centre software. The LeadDesk cloud service, powered by artificial intelligence, improves customer experience and sales productivity. Over 20,000 customer service and sales professionals work more efficiently with LeadDesk weekly. In 2023, the Group's revenue was EUR 29.4 million, most of which came from outside Finland. The Group has offices in eight European countries. LeadDesk Plc's shares are traded on the Nasdaq First North Finland marketplace under the ticker LEADD.&nbsp;<a href="http://www.leaddesk.com/">www.leaddesk.com</a>